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December 1, 2016, a hibu sales rep, came into my office, on my ad renewal and supposedly went over the contract with me. I wanted to cut back on ads they weren't working.

She cut back and then when it came to getting a copy of my ad before I committed her laptop would not print, said she would email to me. They proceeded to debit my account for a higher amount and told me 6 to 8 weeks before I would receive a credit. I have spoken to a Crystal, Kayleigh, Brenda, Priscilla, Lindsay, Joe, Vina, Dan, Courtney, Sorell, Fran, Armles, Nash, Chris and RJ, none of which will not call you back when they promise. I have 3 inches thick of notes and emails, placed on hold for hours and cut off.

The reason there is no refund is the sales rep slid extra advertising on my account and since I could not get a copy of my contract until months after I could not cancel as you have 30 days. They have made me jump through hoops for to try and cancel only to take it back when I proved everything they wanted me to prove.

I understand that if you don't pay they cancel the website, I wish, they keep calling from collections. Is there a class action lawsuit out there, I would be happy to join.

Reason of review: they are *** holes.

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Antoinette Ward

Good afternoon.I am posting a follow-up message to ask again if youโ€™d be able to send your account info to cs.escalations@hibu.com with "pissedconsumer.com response Attn: JRYE" in the subject line so that we may review your account history. I sincerely apologize for the expenditure of your time.

If you could relay your account info I will take a look at your account and see if we're able to assist. Much thanks in advance for your patience and understanding.Kind regards,JRYE

Antoinette Ward

Hello. I apologize for the apparent lack of assistance with your concerns to customer service.

If it would not be a massive imposition I would like to ask if you'll submit any documentation you might have that will support your case to cs.escalation@hibu.com. Please provide your account information in the email and place "pissedconsumer.com response" in the subject line so that it will be assigned to me. I'd be happy to review the account history and see if there's anything we might be able to do to assist you.

Once I have your business info I'll be able to begin an investigation. At your earliest opportunity!Kind regards,JRYE

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