Most helpful review

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Verified Reviewer
New Reviewer

Lies, deception and handcuffed to a “contact” for services that clearly do not meet the need of my business.

I posted a job on Upwork looking for someone to manage my social media advertising for my e-commerce business. A Hibu representative reached out and sold me on their social media marketing product claiming they were a preferred company with Facebook received discounted...
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2 comments
#2203142

I agree because they put their automictic renewal in the fine print. When you ask to speak with a supervisor or someone higher up the won't let you.

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ID
#3541539 Review #3541539 is a subjective opinion of poster.
Cons
  • Deceitful sales practices
  • Lack of empathy
  • Awful customer service
Loss
$5000
Preferred solution
I would like my contract cancelled.

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Verified Reviewer
New Reviewer

Cannot cancel

Going to start off by saying that I dont hate my sales rep at all. He was new to HIBU. That being said. I am extremely disappointed in the product/ service. I have tried to get my website to fully represent my business but it doesnt do the job. I dont have time to sit...
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1 comment
#2208015

Nichole, we’re very sorry to hear about your experience. Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@hibu.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

ID
#3738930 Review #3738930 is a subjective opinion of poster.
Location
Jewett City, Connecticut
Loss
$1500
Preferred solution
Cancellation with refund of already paid money. I just cannot pay for something that isn’t helping my business

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Verified Reviewer
New Reviewer

Did not work as promised, would not cancel, now threatening to sue me

I am a one man metal fabricator, I signed up with Hibu and they only got me about 3 leads and a lot of spam, within the first few weeks then crickets. The rep gave up and said "some businesses just dont work well with Hibu service". I attempted to cancel, they gave me...
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2 comments
#2087287

Thank you for your feedback, we value your input and appreciate you giving us a chance to respond. Please send us an email at cs.escalations@hibu.com with "PC concern” in the subject line and your business name and/or account number in the body so we can talk about next steps.

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ID
#3032347 Review #3032347 is a subjective opinion of poster.
Location
Willimantic, Connecticut
New Reviewer

Resolved: EXTREMELY not happy as a client for years with HIBU

Update by user Oct 08, 2021

I received a call this morning and not only did they refund me the full 2 months I was charged after I had cancelled in July, but I also received a very nice apology..

Update by user Oct 08, 2021

I would recommend if you are in a position to increase your business levels.

Original review updated by user Oct 08, 2021
I do believe to build your business HIBU can help. Unfortunately, all of the things happening with this EXTENDED COVID economy, my business is in a category as to where I cannot afford the...
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1 comment
#2073257

Hi Marianne. We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with “PC concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right.

Resolved
ID
#2943787 Review #2943787 is a subjective opinion of poster.
Service
Hibu Internet Marketing Service
Pros
  • Local rep was wonderful
  • Local rep
Cons
  • Scam for money
  • Very dishonest
  • Fraudulent sales
Loss
$344
Preferred solution
Refund of the last 2 months. August & September 2021. I called and CANCELLED in July.

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Verified Reviewer
New Reviewer

Use them for our campaign

DontThe absolute worst company. Complete scam. They have a computer bot that gives you views on your website but never buys. Do totally fake inflation of daily views on your analytics on your website. There campaigns are ran by people from United Kingdom. That hate Americans. Felt it as they talked to you. Didnt care about how your companies image would be affected. Then when they contact you they use local numbers but there employees are from United Kingdom. Wasted 8,000

User's recommendation: Don’t use.

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1 comment
#2011591

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

ID
#2540776 Review #2540776 is a subjective opinion of poster.
Loss
$3900
Preferred solution
Full refund
New Reviewer

SCAM/FARUD Company

This Company is Legit A SCAM COMPANY they don't do anything to you I tried to reach them multiple times when i start the contract and they don;t answer they don't know anything about the business their communication is below zero they don;t care about you or your...
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1 comment
#1996454

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

ID
#2469445 Review #2469445 is a subjective opinion of poster.
Cons
  • Incompetence
  • Over promise and under deliver
  • Scam for money
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Stole $6,000 from us

Hibu bundled Internet services that we told the sales rep we did not want into our print listings contract. The phone book contract ended and Hibu continued billing us $129 a month for 6 years. We just discovered the fraud after an accounting audit. Hibu wont provide...
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1 comment
#1995431

Same thing happened with me during the first two months of the contract they weren't answering or communicating with me and they just take money without doing anything i tried to reach out many time and no answer or call me back ... And that's why I called the bank and claim them as fraud company the irony is they start calling now asking for money they are a SCAM and FRAUD company and they threatened me that they will file a law suit against me if i don't pay 700$ . please please do yourself a favor and don;t work with this company they are fraud they don;t care about clients they only care about money .

ID
#2440318 Review #2440318 is a subjective opinion of poster.
Location
Chico, California
Cons
  • Entire experience with hibu
  • Unethical billing practices
  • Fraudulent sales
Loss
$6400
Preferred solution
Full refund
New Reviewer

Hibu kept charging me after I cancelled my products

I had a small campaign with HIBU. It did absolutely nothing for my business in fact it was just like throwing out money. I canceled the campaign but they kept charging my credit card without my permission.

User's recommendation: don's waste your money.

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1 comment
#1981955

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

ID
#2413308 Review #2413308 is a subjective opinion of poster.
Cons
  • Absolutely worthless
  • Customer service is horrible
Loss
$1600
Preferred solution
Full refund

Really pissed for real

I got taken advantage of did not authorize them to launch wanted to cancel and they would not let me do so very pissed seeking legal representation I am very pissed 0 rating for this joke company
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1 comment
#1981151

I concur with all the negative reviews about this company. The various complaints mirror my experience.

ID
#2395696 Review #2395696 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Lies and deceit

They do not run facebook campaigns properly. My dog could run a better campaign if it just stepped on the mouse in one spot on interests and behaviors section since Hibu does not do that. Basically they take your money and let it run on auto pilot. They also weaken your ad spend by stealing a bunch of it without telling you. I called them out and said I was going to start a class action lawsuit and now they won't respond to me

User's recommendation: nope.

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ID
#2334079 Review #2334079 is a subjective opinion of poster.
Service
Hibu Internet Marketing Service
Cons
  • All
Loss
$4500
Preferred solution
Full refund

Deceptive

Hibu comes off as a great company with a lot to offer and the sad matter of the fact is that they could if they wanted to, but they disappoint. For starters, never ever do a facebook campaign with them. I say this because they admitted that they do not target any...
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ID
#2300771 Review #2300771 is a subjective opinion of poster.
Location
Arlington, Texas

Unable to Cancel

Eager to get started with my new business, I reached out to a rep at Hibu to discuss my ideas for my web page. The rep seemed to understand and was ready to take on the task to execute my vision. She ran down the benefits of having a website, how it would expand my...
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2 comments
#1919636

Good dayI am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

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ID
#2148475 Review #2148475 is a subjective opinion of poster.
Pros
  • Offer google add support
Cons
  • Deceptive fraudulent sales practices
Preferred solution
Cancel to subscription/ web
New Reviewer

Update to my original review

Hibu does not want to help you. They make it extremely difficult to get things done efficiently. We are still trying to delete our account and transfer our domain. They have only been helpful to me once I left my original review, not when I have emailed or called. They do not care about the businesses that they work for, all they want is money. Their quality of service is awful. They haven't updated our information for 6 years, and we have been trying to communicate with them nonstop. They make you pay additional fees for literally everything, even if we don't want it. Hibu is a scam. Don't even get me started about their cancellation policy. They place you on hold for an extravagant amount of time and ask every 2 seconds if you want to change your mind. You cannot rely on this company at all. Please, I am begging you not to use Hibu.

User's recommendation: Use anything other then Hibu.

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1 comment
#1975208

I too am going to update my original review. For now, I will add here that I have now read all of the reviews about HIBU and I feel very stupid for choosing them for my advertising needs.

The process of getting my website to 'go live' took several months in which I lost possible revenues from lost exposure. I was told in April of 2020 it would take about ONE month to build my website and synchronize all of the other 'products', such as social media ads. I was also told I was agreeing to a 6 month contract, which would have made that contract ending in October 2020. HIBU messed around so long that the website didn't even 'go live' until October of 2020!

When I called to find out why it took so long they told me the contract was just now starting in October and I am on the hook with them until April of 2020. This company is DECEPTIVE. Do not trust their word. They are fast talkers and see naive people like myself coming a mile away.

PageHub is much better!

They have charged me the same amount for one year that HIBU is charging me per month, which is $1,110. WAY too much!

ID
#2124492 Review #2124492 is a subjective opinion of poster.
Service
Hibu Seo Service
Cons
  • Not as advertised
  • Incompetence
  • Failure to communicate or respond
Preferred solution
Apology
New Reviewer

They just take your money and they don't actually help you

Hibu is awful. We have been trying to cancel our subscription for the past 8 years, and they still have not done it. All they want is to take your money. First off, they ask for 65 dollars A MONTH to use them. Then, when you try to get in contact with them it takes months for them to get back to you. Finally, they say that they are going to do something but never come through. If I could vote 0/5 stars, I would.

User's recommendation: Never use Hibu. It is a scam.

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1 comment
#1912274

Good day, I'm reaching out again to see if you'd like to pursue resolution with us. Please email csescalations@hibu.com with "attn: John" in the subject line, and we'll be able to help. If you have any additional information or documentation you can provide, that would be greatly appreciated.

ID
#2121166 Review #2121166 is a subjective opinion of poster.
Product
Hibu Website
Cons
  • Very dishonest
  • Ripped off
  • Everything was a lie
Loss
$4680
Preferred solution
delete our *** website.

Unhappy

Hibu charges for fees, even after you submit a written request to cancel their services, after your contract is up. They charge for services NOT given. I suspect that they even deleted by Google business listing as well. Very un-professional company. Would never...
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2 comments
#1902739

Good day, I'm reaching out again to see if you'd like to pursue resolution with us. Please email csescalations@hibu.com with "attn: John" in the subject line, and we'll be able to help. If you have any additional information or documentation you can provide, that would be greatly appreciated.

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ID
#2083585 Review #2083585 is a subjective opinion of poster.
Location
Camano, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I really hope that no one will have to go through what I've been though with them

They are absolutely the worst company I have ever dealt with. Total scam, they lied and lied over and over again. The worse lie was that before I sign I told I do not do any contract and the salesman told me that usually they do 6 months, but he was willing to work...
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2 comments
#1901807

Good day, I'm reaching out again to see if you'd like to pursue resolution with us. Please email csescalations@hibu.com with "attn: John" in the subject line, and we'll be able to help. If you have any additional information or documentation you can provide, that would be greatly appreciated.

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ID
#2070908 Review #2070908 is a subjective opinion of poster.
Location
Columbia, South Carolina
Pros
  • I liked the way they treat me before i paid them money
Cons
  • Very dishonest
  • Bad service
  • Everything was a lie

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