Josseline Mek
map-marker Manchester, New Hampshire

Dishonest company

Dot do business with this Evel company. Set you up 6 mounth contact. Then try canceling won't let you put you through *** Took 5 mounth to cancel. Had to cancell criedt card.i will devote time need to get a state representative this is wrong to hold companys
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1 comment
Hibu

We’re very sorry to hear about your experience. Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@***.com with the information below: “PC concern” in the subject line Your business name and/or phone account number in the body A description of the issue (you can even cut and paste the same review you already left)

Anonymous
map-marker Emporia, Kansas

Continues unwanted calls

Our business no longer does any business with HIBU. They continue to call us with recorded messages about HIBU/YellowBook. We call the number on the recording and requested to be taken off of their "list." The HIBU representative said they would. We continue to get calls. This time when I called to be removed I am told that even though they can verify that our business does not do business with them, does not owe them money, they cannot remove our number from their system to be called. That is harassment.
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User's recommendation: Steer clear of HIBU/YellowBook, unhelpful, dishonest and lack of concern

2 comments
Hibu

We’re very sorry to hear about your experience. Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@***.com with the information below: “PC concern” in the subject line Your business name and/or phone account number in the body A description of the issue (you can even cut and paste the same review you already left)

Guest
reply icon Replying to comment of Hibu

you *** sticks must have a dedicated team to respond to negative reviews.

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Thor Ynw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Poor Customer Service

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I wouldn't recommend using HIBU the leads are scams and numerous scam calls. They will tell you one price then send you a bill for over the amount.

They will brush you off to multiple people when you call in and try to cancel something you never physically signed in the first place.

We called ,texted and emailed over a month now and continue getting same results. I wasn't going to leave a review, but im so tired of the run around by HIBU.

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User's recommendation: BE CAUTIOUS

4 comments
Guest

I'm sorry you fell into there trap as well

Makenna Eem

We're going through our own mess with Hibu. Do you know of anyone who has gone to court with them? We're reaching out to attorneys to file a class action.

Hibu

Your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@***.com with the information below: "PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

Hibu

We appreciate your feedback and want to help set things right. Please email us at cs.escalations@***.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

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Ari C Brv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Misleading Sales Rep & Awful Customer Service

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As a new business owner the sales agent manipulated me and ended up recommending features I needed, but NEVER explained I was in a contract. FYI - they are NOT a marketing company as they advertise.

Yes, they put you on listings and can create a website. I live in a small town and was not told that the call tracking feature would not allow the client to reach me first, instead it went thru this recording process and most people hung up before I was able to answer the phone. Also, the call tracking feature is very confusing to clients. You are given a different number vs.

your actual phone number, so when you call someone back they see a different number that they did not call thus not answering the phone. Another new issue I am not experiencing is bots using my text messaging system, so I am not getting real leads but Hibu thinks they are. Lastly, Hibu assist is a joke for my business and I don't need it and it was not properly described to me or I would have refused.

Like I said, my sales person was a scoundrel and completely manipulative. STAY AWAY FROM HIBU!

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Pros:
  • Decent website
Cons:
  • Terrible customer service

Preferred solution: Full refund

2 comments
Hibu

Your feedback is important to us and we’d love to talk to you about how we can make things right. Please email us at cs.escalations@***.com with the information below: "PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

Hibu

We’re very sorry to hear about your experience. Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@***.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

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Anonymous
map-marker Bradenton, Florida

Scam artists

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RuScam. They are owned by Dex/Thryv, who routed me off once.

Didnt realize they owned Hibu. Just got another bad deal with hibu

G*** W******* is disgusting. Hes been there 9 years and knows exactly whats going on.

Please someone bring this company down.

View full review

User's recommendation: Run

5 comments
Guest

They increased our online ad spend by 1000% from what I was spending with static results my boss still won't get rid of them

Makenna Eem

We've been screwed by Hibu, too. Do you know of any lawsuits filed against them or want to be part of a class action?

I want this company to go DOWN. They fabricated a contract that we never agreed to verbally nor signed, and they won't cancel and continue charging us and are threating collections.

Guest

They keep hurting small business customers by their making false promises, failing to deliver any results and making it impossible to get out of the contracts.

Hibu

We appreciate your feedback and want to help set things right. Please email us at cs.escalations@***.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

Hibu

We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@***.com with “PC concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right.

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Laura B Uew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waste of Money

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I was completely over sold. They have done nothing to increase my business. As a small business, I tried to get more business for my employees; their main source of income is from commission. I addressed my concerns months ago and talked about additional advertising with Google. They just wanted more money. I asked if we could downgrade my current services (I did take their most expensive option) and they said let me ask, you might have to wait. Really, I am prepared to spend more, so my people could eat better. BEWARE...THIS IS A COMPLETE WASTE OF MONEY!
View full review
Loss:
$6000
Cons:
  • Everything over sold

Preferred solution: Cancel NOW with no additional charges. I will suck up what's been paid to date

2 comments
Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Hibu

We appreciate your feedback and want to help set things right. Please email us at cs.escalations@***.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

View more comments (1)
Laura B Uew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Over Sold - BEWARE

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It's so sad that as a small business owner I was deceived so badly. With the amount of money spent to increase business for my people and their families. I have a commissioned base company so more business more money. No generated business came from them. They have great sales people, they must make their money on sign up bonuses because there is no way people are continuing to stay with HIBU and if you are get out! Waste of money.
View full review

User's recommendation: Stay Away

4 comments
Guest

We were told we would "crush the competition" after spending $18,000 between their charge and their ad spend our old website is outperforming there's with ZERO ad spend.

Makenna Eem

Hi Laura! I am experiencing the EXACT same thing with these people.

Do you know of anyone who has successfully sued them?

I want this company to GO DOWN. I am contacting class action attorneys.

Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Makenna Eem
reply icon Replying to comment of Aramis Hty

Hi Laura! I am experiencing the EXACT same thing with these people.

Do you know of anyone who has successfully sued them?

I want this company to GO DOWN. I am contacting class action attorneys.

View more comments (3)
Kiran Xqq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Grand Junction, Colorado

AWFUL COMPANY - BEWARE

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Hibu - AWFUL COMPANY - BEWARE
They entered into a contract with me and provided me with false claims of advertising and approval of any website and ads that would go live. They failed to do this. Their website had errors, they redirected my company calls and they spammed my personal and private email account versus using the business email account for reviews. They fail to connect as they don't want to acknowledge my complaints that are unethical and a breach of contract. They have thousands of bad reviews, class action lawsuits, lawsuits for labor and employment and other actions against them. RUN FAR AWAY -
View full review
Loss:
$2000
Cons:
  • Spamming private emails
  • Failure to get approval for publishing

User's recommendation: DO NOT ENTER INTO ANY AGREEMENTS

3 comments
Makenna Eem

Hi! Do you know anyone who has sued them?

We're in the same boat with Hibu and want them to go down.

They're telling us we owe them money and our "contract" is still going, though we cancelled back in August. We're seeking out attorneys to file a class action lawsuit against them.

Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Hibu

Hi Kiran. We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with “PC concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right.

View more comments (2)
Nichole B Rqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jewett City, Connecticut

Cannot cancel

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Going to start off by saying that I dont hate my sales rep at all. He was new to HIBU.

That being said.

I am extremely disappointed in the product/ service. I have tried to get my website to fully represent my business but it doesnt do the job. I dont have time to sit on the phone and explain my industry.

I requested to cancel and was told Im in a 6 month minimum term but I could call my sales rep for approval to cancel. So I did, but he has already quit that company and gave me his former manager who advised that I was given false hope.

Its been a headache and disappointment from the start.

My sales rep always had to take my requests and escalate them to get anything done

I just want to cancel and work with an industry specific designer because HIBU isnt it.

Im told Im stuck until October which stinks because that is the beginning of peak season for my industry and I wont have the type of website I want without basically doing a lot of work myself or staying on the phone trying to help them design.

I want out of this contract asap. Im probably going to have to call my lawyer which is fine but it just is frustrating all around

View full review
Loss:
$1500

Preferred solution: Cancellation with refund of already paid money. I just cannot pay for something that isn’t helping my business

User's recommendation: RUN!!! Don’t use this company

4 comments
Makenna Eem

Did you contact your attorney?? We're in a very similar situation with them and are desperate to get them out of our lives. We're very interested in filing a class action.

Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Protection f

Hi! I can tell the same thing.

It is frustrating, so dishonest and very unfair. I really want to do something to prevent if from happening with others, and of course, I want my money back.

Please contact me on protectionbbp@***.com . They must stop.

Antoinette Ward

Nichole, we’re very sorry to hear about your experience. Thank you for bringing it to our attention and giving us a chance to respond. Please email us at cs.escalations@hibu.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

View more comments (3)
Anonymous
map-marker Chicago, Illinois

Worst experience ever

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They lock you into a 6-month contract. They charge you for ppl leaving reviews on their website. Customer service argued with me when i finally canceled my last month. WASTE OF MONEY! Cheaper and easier to do it yourself.
View full review

User's recommendation: stay away!

2 comments
Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Hibu

We appreciate your feedback and want to help set things right. Please email us at cs.escalations@hibu.com with the information below: “PC concern” in the subject line Your business name and/or Hibu account number in the body A description of the issue (you can even cut and paste the same review you already left)

View more comments (1)
Dawn D Vtq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lies, deception and handcuffed to a “contact” for services that clearly do not meet the need of my business.

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I posted a job on Upwork looking for someone to manage my social media advertising for my e-commerce business. A Hibu representative reached out and sold me on their social media marketing product claiming they were a preferred company with Facebook received discounted rates and I could essentially do more with my current ad spend.

I clearly stated my objectives were to increase conversions and have experts managing my social media campaigns to optimize conversions. They convinced me that this is what they do, and I agreed to hand over my entire $1500/month advertising budget to them. Once I got to speak with the advertising specialist that was assigned to my account, I learn that I am only able to run reach and traffic ads in one region at a time. I clearly stated my intention was to have someone manage ad campaigns that would optimize conversions to market my E-COMMERCE business.

Why would an online business want to run regional ads with their previous advertising budget?!? I was lured into a 6 month contract with the promise of services this company does not provide. When I emailed and called the first week to cancel stating that the product I am receiving does NOT match the product I was sold, I was passed around from person to person with absolutely no one willing to do anything because I verbally agreed to a contact over the phone. Their only answer is to say that the ads are receiving clicks and I should be happy with that.

I WAS NOT ASKING FOR PROFESSIONAL MARKETING HELP TO GET CLICKS. I specifically stated upfront that I was looking to create targeted conversion campaigns to increase sales.

I have had ZERO sales and in one month my company has lost 80% of its revenue. Great ads are the lifeblood of successful e-commerce businesses, and Hibus deceptive sales practices are going to destroy my new small business that I have poured every spare second of my time for the past year. It was a big leap for me to outsource any part of the efforts to grow my business and I fear the decision to work with Hibu may be the nail it its coffin.

I was getting a decent ROI when I was running my own ads and now I am losing the steady income I count on to pay my mortgage and care for my family. I am not only out $1500 a month for advertising that does not fit the needs of my business, but I am out the income I made prior to handing over my advertising budget to Hibu.

View full review
Loss:
$5000
Cons:
  • Lack of empathy
  • Awful customer service
  • Deceitful sales practices

Preferred solution: I would like my contract cancelled.

User's recommendation: Please, please, please do yourself a favor and do NOT do business with this company.

5 comments
Makenna Eem

Very similar situation!!! We're getting screwed by Hibu, too!

Have you contacted an attorney? I've been speaking with some and we're also interested in filing a class action!

Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Protection f

Hi! I can tell the same thing.

It is frustrating, so dishonest and very unfair. I really want to do something to prevent if from happening with others, and of course, I want my money back.

Please contact me on protectionbbp@***.com . They must stop.

Guest

I agree because they put their automictic renewal in the fine print. When you ask to speak with a supervisor or someone higher up the won't let you.

Antoinette Ward

We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with "PC concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right.

View more comments (4)
Aleysha Lwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Willimantic, Connecticut

Did not work as promised, would not cancel, now threatening to sue me

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I am a one man metal fabricator, I signed up with Hibu and they only got me about 3 leads and a lot of spam, within the first few weeks then crickets. The rep gave up and said "some businesses just dont work well with Hibu service".

I attempted to cancel, they gave me the run around, i had to cancel my debit card. Now they're threatening to sue me. Good luck i just settled a divorce and owe real money to real people.

Im a little guy just treading water, the abuse and fear tactics of this company us astounding. Wished id read more reviews before signing up.

View full review
4 comments
Makenna Eem

Almost the same boat, but we're looking to sue them. They have stolen money from us after we "cancelled" but our plan isnt cancelled.

We didnt sign or verbally agree to any terms and conditions, nor was it ever discussed with us.

Have you spoken to an attorney about this? We're looking at doing a class action lawsuit.

Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Antoinette Ward

Thank you for your feedback, we value your input and appreciate you giving us a chance to respond. Please send us an email at cs.escalations@hibu.com with "PC concern” in the subject line and your business name and/or account number in the body so we can talk about next steps.

Aleysha Lwl
reply icon Replying to comment of Antoinette Ward

Hibu why would I talk to your *** escalations dept. when your threatening to sue me for the "unpaid amount" of an unclear and shady voice "contract" i entered into without realizing I was promising endless money i dont have for a service that did not help my business.

Your escalations would very likely tell me what you told me last time. That the "contract" states that i owe you this money.

View more comments (3)
Resolved
Marianne V Vif

Resolved: EXTREMELY not happy as a client for years with HIBU

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Updated by user Oct 08, 2021

I received a call this morning and not only did they refund me the full 2 months I was charged after I had cancelled in July, but I also received a very nice apology..

Updated by user Oct 08, 2021

I would recommend if you are in a position to increase your business levels.

Original review Oct 08, 2021
I do believe to build your business HIBU can help. Unfortunately, all of the things happening with this EXTENDED COVID economy, my business is in a category as to where I cannot afford the expense, along with I do not have the employees I once had to help any increase of business.

I feel much better now with HIBU.

They resolved our dispute within just 1 week. I actually feel much better with the customer care I received today.
View full review
Loss:
$344
Pros:
  • Local rep was wonderful
  • Local rep
Cons:
  • Fraudulent sales
  • Your business practices
  • Scam for money

Preferred solution: Refund of the last 2 months. August & September 2021. I called and CANCELLED in July.

User's recommendation: DO NOT USE THEM! Impossible to cancel when needed.

1 comment
Antoinette Ward

Hi Marianne. We’re sorry to hear about your experience and we want to help you resolve any issues. Please email us at cs.escalations@hibu.com with “PC concern” in the subject line and your business name and/or account number in the body and we’ll do what we can to make things right.

Dante M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Use them for our campaign

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DontThe absolute worst company. Complete scam. They have a computer bot that gives you views on your website but never buys. Do totally fake inflation of daily views on your analytics on your website. There campaigns are ran by people from United Kingdom. That hate Americans. Felt it as they talked to you. Didnt care about how your companies image would be affected. Then when they contact you they use local numbers but there employees are from United Kingdom. Wasted 8,000
View full review
Loss:
$3900

Preferred solution: Full refund

User's recommendation: Don’t use

2 comments
Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Antoinette Ward

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

View more comments (1)
tiba a

SCAM/FARUD Company

This Company is Legit A SCAM COMPANY they don't do anything to you I tried to reach them multiple times when i start the contract and they don;t answer they don't know anything about the business their communication is below zero they don;t care about you or your business they care about MONEY and that's why I had to call the bank and stop the payment and claim as a FRAUD and the irony is that they only start calling me when i stopped the payment and they sent me an email today that i have to pay them 700$ for literally not doing anything and if i don't they will file a lawsuit against me . please I want to file a class lawsuit against them

please comment if you are in .

please don't sign a contract with this company once you do you are trapped .

View full review
Loss:
$400
Cons:
  • Over promise and under deliver
  • Scam for money
  • Sales reps

Preferred solution: Full refund

User's recommendation: NEVER NEVER WORK WITH THIS SCAM COMPANY

3 comments
Makenna Eem

Hi! We're literally going through the same thing with them now.

We are interested in filing a class action against them. Please let me know if you are interested.

Guest

Absolutely total a criminal organization

Antoinette Ward

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

View more comments (2)
Mark P Ixo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chico, California

Stole $6,000 from us

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Hibu bundled Internet services that we told the sales rep we did not want into our print listings contract. The phone book contract ended and Hibu continued billing us $129 a month for 6 years.

We just discovered the fraud after an accounting audit. Hibu wont provide any documentation that we ever agreed to Internet services but acknowledges that theyve over billed us $2,100. To get them to refund what was billed absent any benefit to us, theyre leveraging us to close our claim to over $6,000 in fraudulent charges.

I intent to file a claim with California attorney generals office and sue them in small claims court. This company is a scam and I intend to warn as many people as I possibly can online.

View full review
Loss:
$6400
Cons:
  • Scam
  • Fraudulent sales
  • Unethical billing practices

Preferred solution: Full refund

User's recommendation: Don’t do any business with this company

3 comments
Makenna Eem

Did you ever sue them?? We are in a very similar situation with them and are in a "contract" with them that doesn't exist.

I even spoke to the Regional VP at Hibu and the "proof" he sent over was actually proof that we are NOT in any contract with them.

We also cancelled back in August, but they didn't cancel and continue to charge us. They are thieves and we're very interested in taking them to court and possibly a class action.

Aramis Hty

Hey, same here. Please, contact me at scamaway@***.com Thank you

Guest

Same thing happened with me during the first two months of the contract they weren't answering or communicating with me and they just take money without doing anything i tried to reach out many time and no answer or call me back ... And that's why I called the bank and claim them as fraud company the irony is they start calling now asking for money they are a SCAM and FRAUD company and they threatened me that they will file a law suit against me if i don't pay 700$ . please please do yourself a favor and don;t work with this company they are fraud they don;t care about clients they only care about money .

View more comments (2)

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