
Hibu
Hibu Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hibu has 2.8 star rating based on 147 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Terribal, Local rep, Customer services reps.
Cons: Customer service, Any part of them, Deceptive fraudulent sales practices.Recent recommendations regarding this business are as follows: "do not use this company", "STAY THE *** AWAY", "Run", "Steer clear of HIBU/YellowBook, unhelpful, dishonest and lack of concern", "BE CAUTIOUS".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hibu has 2.8 star rating based on 147 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Terribal, Local rep, Customer services reps.
Cons: Customer service, Any part of them, Deceptive fraudulent sales practices.Recent recommendations regarding this business are as follows: "do not use this company", "STAY THE *** AWAY", "Run", "Steer clear of HIBU/YellowBook, unhelpful, dishonest and lack of concern", "BE CAUTIOUS".
Most users ask Hibu for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews














This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I am writing to express my profound disappointment with the handling of our ongoing concerns over the past 18 months. The responses we have received from Hibu have been dismissive, unhelpful, and, at
I am writing to express my profound disappointment with the handling of our ongoing concerns over the past 18 months. The responses we have received from Hibu have been dismissive, unhelpful, and, at times, unprofessional. Implying that our issues are insignificant, nonexistent, or untraceable suggests either a lack of concern or competence, both of which are unacceptable.
On or around November 5, 2024, we discovered that the phone number listed on our website was not functioning, with callers receiving a message stating the number was no longer in service. This marks the second occurrence of such an issue. Previously, we explicitly requested that no tracking number be added to our website, instructing that calls be routed directly to our primary phone number. However, contrary to our explicit instructions, a tracking number was again added.
After reporting the issue, a customer service representative reviewed the recordings, confirmed the problem, and eventually removed the incorrect number, redirecting calls to our actual phone number. While the issue was ultimately corrected, it caused significant disruption to our operations.
These errors have happened two other times during the 18 months and have disrupted our operations and undermined our confidence in Hibu's ability to manage our online presence effectively. Other incidents include the website's contact number directing calls to the wrong party and form submissions that were erroneously sent to customers instead of our business.
These errors have disrupted our operations and undermined our confidence in Hibu's ability to manage our online presence effectively.
These outages had a direct and adverse impact on our business, resulting in lost opportunities and revenue. Over the past 18 months, we have paid Hibu approximately $24000 and, since November 5, we have paid a third-party an additional $12,000 and Google pay-per-click approximately $2000.00, a total of $14000. This was an attempt to recoup customer expenses to attract customers we lost and keep our drivers busy. The failures on Hibu's part have directly affected our income, our employees' livelihoods, and the overall revenue of our company.
Think twice before turning your website and digital marketing over to this company. Go somewhere else!
User's recommendation: do not use this company

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFRAUD
company absolutely sucks. They promised us some kind of return on our investment with them within the first month.
We have not received one lead. They wasted about 8 hours of my time setting up the same website i had before and not one lead came in and took $2,000.00 of my hard earned money.
Now they want me to pay for another month and I said no and are sending me to collections. COMPANY SUCKS
- Take your money and zero roi overpromised and underlivered
User's recommendation: STAY THE *** AWAY

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Scammed me out of 7500
Never set up marketing that was promised only could get them on the phone a few times before they ghosted me but still taking 2500 out of my account every month
User's recommendation: Run
Dishonest company
Dot do business with this Evel company. Set you up 6 mounth contact.
Then try canceling won't let you put you through ***
Took 5 mounth to cancel. Had to cancell criedt card.i will devote time need to get a state representative this is wrong to hold companys
Continues unwanted calls
Our business no longer does any business with HIBU. They continue to call us with recorded messages about HIBU/YellowBook.
We call the number on the recording and requested to be taken off of their "list." The HIBU representative said they would. We continue to get calls.
This time when I called to be removed I am told that even though they can verify that our business does not do business with them, does not owe them money, they cannot remove our number from their system to be called. That is harassment.
User's recommendation: Steer clear of HIBU/YellowBook, unhelpful, dishonest and lack of concern

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor Customer Service
I wouldn't recommend using HIBU the leads are scams and numerous scam calls. They will tell you one price then send you a bill for over the amount.
They will brush you off to multiple people when you call in and try to cancel something you never physically signed in the first place.
We called ,texted and emailed over a month now and continue getting same results. I wasn't going to leave a review, but im so tired of the run around by HIBU.
User's recommendation: BE CAUTIOUS

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading Sales Rep & Awful Customer Service
As a new business owner the sales agent manipulated me and ended up recommending features I needed, but NEVER explained I was in a contract. FYI - they are NOT a marketing company as they advertise.
Yes, they put you on listings and can create a website. I live in a small town and was not told that the call tracking feature would not allow the client to reach me first, instead it went thru this recording process and most people hung up before I was able to answer the phone. Also, the call tracking feature is very confusing to clients. You are given a different number vs.
your actual phone number, so when you call someone back they see a different number that they did not call thus not answering the phone. Another new issue I am not experiencing is bots using my text messaging system, so I am not getting real leads but Hibu thinks they are. Lastly, Hibu assist is a joke for my business and I don't need it and it was not properly described to me or I would have refused.
Like I said, my sales person was a scoundrel and completely manipulative. STAY AWAY FROM HIBU!
- Decent website
- Terrible customer service
Preferred solution: Full refund
Scam artists
RuScam. They are owned by Dex/Thryv, who routed me off once.
Didnt realize they owned Hibu. Just got another bad deal with hibu
G*** W******* is disgusting. Hes been there 9 years and knows exactly whats going on.
Please someone bring this company down.
User's recommendation: Run

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaste of Money
I was completely over sold. They have done nothing to increase my business.
As a small business, I tried to get more business for my employees; their main source of income is from commission. I addressed my concerns months ago and talked about additional advertising with Google. They just wanted more money. I asked if we could downgrade my current services (I did take their most expensive option) and they said let me ask, you might have to wait.
Really, I am prepared to spend more, so my people could eat better. BEWARE...THIS IS A COMPLETE WASTE OF MONEY!
- Everything over sold
Preferred solution: Cancel NOW with no additional charges. I will suck up what's been paid to date

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Over Sold - BEWARE
It's so sad that as a small business owner I was deceived so badly. With the amount of money spent to increase business for my people and their families.
I have a commissioned base company so more business more money. No generated business came from them.
They have great sales people, they must make their money on sign up bonuses because there is no way people are continuing to stay with HIBU and if you are get out! Waste of money.
User's recommendation: Stay Away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |AWFUL COMPANY - BEWARE
They entered into a contract with me and provided me with false claims of advertising and approval of any website and ads that would go live. They failed to do this.
Their website had errors, they redirected my company calls and they spammed my personal and private email account versus using the business email account for reviews. They fail to connect as they don't want to acknowledge my complaints that are unethical and a breach of contract.
They have thousands of bad reviews, class action lawsuits, lawsuits for labor and employment and other actions against them. RUN FAR AWAY -
- Spamming private emails
- Failure to get approval for publishing
User's recommendation: DO NOT ENTER INTO ANY AGREEMENTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Cannot cancel
Going to start off by saying that I dont hate my sales rep at all. He was new to HIBU.
That being said.
I am extremely disappointed in the product/ service. I have tried to get my website to fully represent my business but it doesnt do the job. I dont have time to sit on the phone and explain my industry.
I requested to cancel and was told Im in a 6 month minimum term but I could call my sales rep for approval to cancel. So I did, but he has already quit that company and gave me his former manager who advised that I was given false hope.
Its been a headache and disappointment from the start.
My sales rep always had to take my requests and escalate them to get anything done
I just want to cancel and work with an industry specific designer because HIBU isnt it.
Im told Im stuck until October which stinks because that is the beginning of peak season for my industry and I wont have the type of website I want without basically doing a lot of work myself or staying on the phone trying to help them design.
I want out of this contract asap. Im probably going to have to call my lawyer which is fine but it just is frustrating all around
Preferred solution: Cancellation with refund of already paid money. I just cannot pay for something that isn’t helping my business
User's recommendation: RUN!!! Don’t use this company
Worst experience ever
They lock you into a 6-month contract. They charge you for ppl leaving reviews on their website.
Customer service argued with me when i finally canceled my last month.
WASTE OF MONEY! Cheaper and easier to do it yourself.
User's recommendation: stay away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLies, deception and handcuffed to a “contact” for services that clearly do not meet the need of my business.
I posted a job on Upwork looking for someone to manage my social media advertising for my e-commerce business. A Hibu representative reached out and sold me on their social media marketing product claiming they were a preferred company with Facebook received discounted rates and I could essentially do more with my current ad spend.
I clearly stated my objectives were to increase conversions and have experts managing my social media campaigns to optimize conversions. They convinced me that this is what they do, and I agreed to hand over my entire $1500/month advertising budget to them. Once I got to speak with the advertising specialist that was assigned to my account, I learn that I am only able to run reach and traffic ads in one region at a time. I clearly stated my intention was to have someone manage ad campaigns that would optimize conversions to market my E-COMMERCE business.
Why would an online business want to run regional ads with their previous advertising budget?!? I was lured into a 6 month contract with the promise of services this company does not provide. When I emailed and called the first week to cancel stating that the product I am receiving does NOT match the product I was sold, I was passed around from person to person with absolutely no one willing to do anything because I verbally agreed to a contact over the phone. Their only answer is to say that the ads are receiving clicks and I should be happy with that.
I WAS NOT ASKING FOR PROFESSIONAL MARKETING HELP TO GET CLICKS. I specifically stated upfront that I was looking to create targeted conversion campaigns to increase sales.
I have had ZERO sales and in one month my company has lost 80% of its revenue. Great ads are the lifeblood of successful e-commerce businesses, and Hibus deceptive sales practices are going to destroy my new small business that I have poured every spare second of my time for the past year. It was a big leap for me to outsource any part of the efforts to grow my business and I fear the decision to work with Hibu may be the nail it its coffin.
I was getting a decent ROI when I was running my own ads and now I am losing the steady income I count on to pay my mortgage and care for my family. I am not only out $1500 a month for advertising that does not fit the needs of my business, but I am out the income I made prior to handing over my advertising budget to Hibu.
- Deceitful sales practices
- Lack of empathy
- Awful customer service
Preferred solution: I would like my contract cancelled.
User's recommendation: Please, please, please do yourself a favor and do NOT do business with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Did not work as promised, would not cancel, now threatening to sue me
I am a one man metal fabricator, I signed up with Hibu and they only got me about 3 leads and a lot of spam, within the first few weeks then crickets. The rep gave up and said "some businesses just dont work well with Hibu service".
I attempted to cancel, they gave me the run around, i had to cancel my debit card. Now they're threatening to sue me. Good luck i just settled a divorce and owe real money to real people.
Im a little guy just treading water, the abuse and fear tactics of this company us astounding. Wished id read more reviews before signing up.
Resolved: EXTREMELY not happy as a client for years with HIBU
I received a call this morning and not only did they refund me the full 2 months I was charged after I had cancelled in July, but I also received a very nice apology..
I would recommend if you are in a position to increase your business levels.
I feel much better now with HIBU.
They resolved our dispute within just 1 week. I actually feel much better with the customer care I received today.
- Local rep was wonderful
- Local rep
- Very dishonest
- Scam for money
- Your business practices
Preferred solution: Refund of the last 2 months. August & September 2021. I called and CANCELLED in July.
User's recommendation: DO NOT USE THEM! Impossible to cancel when needed.
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