Hibu Reviews

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New Reviewer
I Filed for a class action lawsuit against this company. Ill be posting links for E-signatures so everyone that has an issue with this company can type their complaint to my lawyer to file to a judge. I want this company shut down. Total fraud . They have done...
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21 comments
#2039832

I am one of the victim and they stole my money I want them to stop doing this.

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ID
#1405359 Review #1405359 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Cons
  • Deceptive fraudulent sales practices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Use them for our campaign

DontThe absolute worst company. Complete scam. They have a computer bot that gives you views on your website but never buys. Do totally fake inflation of daily views on your analytics on your website. There campaigns are ran by people from United Kingdom. That hate Americans. Felt it as they talked to you. Didnt care about how your companies image would be affected. Then when they contact you they use local numbers but there employees are from United Kingdom. Wasted 8,000

User's recommendation: Don’t use.

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1 comment
#2011591

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

ID
#2540776 Review #2540776 is a subjective opinion of poster.
Loss
$3900
Preferred solution
Full refund
New Reviewer
This Company is Legit A SCAM COMPANY they don't do anything to you I tried to reach them multiple times when i start the contract and they don;t answer they don't know anything about the business their communication is below zero they don;t care about you or your...
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1 comment
#1996454

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

ID
#2469445 Review #2469445 is a subjective opinion of poster.
Cons
  • Incompetence
  • Sales reps
  • Scam for money
Loss
$400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hibu bundled Internet services that we told the sales rep we did not want into our print listings contract. The phone book contract ended and Hibu continued billing us $129 a month for 6 years. We just discovered the fraud after an accounting audit. Hibu wont provide...
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1 comment
#1995431

Same thing happened with me during the first two months of the contract they weren't answering or communicating with me and they just take money without doing anything i tried to reach out many time and no answer or call me back ... And that's why I called the bank and claim them as fraud company the irony is they start calling now asking for money they are a SCAM and FRAUD company and they threatened me that they will file a law suit against me if i don't pay 700$ . please please do yourself a favor and don;t work with this company they are fraud they don;t care about clients they only care about money .

ID
#2440318 Review #2440318 is a subjective opinion of poster.
Location
Chico, California
Cons
  • Entire experience with hibu
  • Unethical billing practices
  • Fraudulent sales
Loss
$6400
Preferred solution
Full refund
New Reviewer

Hibu kept charging me after I cancelled my products

I had a small campaign with HIBU. It did absolutely nothing for my business in fact it was just like throwing out money. I canceled the campaign but they kept charging my credit card without my permission.

User's recommendation: don's waste your money.

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1 comment
#1981955

Good day! I am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

ID
#2413308 Review #2413308 is a subjective opinion of poster.
Cons
  • Customer service is horrible
  • Absolutely worthless
Loss
$1600
Preferred solution
Full refund

Really pissed for real

I got taken advantage of did not authorize them to launch wanted to cancel and they would not let me do so very pissed seeking legal representation I am very pissed 0 rating for this joke company
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1 comment
#1981151

I concur with all the negative reviews about this company. The various complaints mirror my experience.

ID
#2395696 Review #2395696 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Lies and deceit

They do not run facebook campaigns properly. My dog could run a better campaign if it just stepped on the mouse in one spot on interests and behaviors section since Hibu does not do that. Basically they take your money and let it run on auto pilot. They also weaken your ad spend by stealing a bunch of it without telling you. I called them out and said I was going to start a class action lawsuit and now they won't respond to me

User's recommendation: nope.

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ID
#2334079 Review #2334079 is a subjective opinion of poster.
Service
Hibu Internet Marketing Service
Cons
  • All
Loss
$4500
Preferred solution
Full refund
Hibu comes off as a great company with a lot to offer and the sad matter of the fact is that they could if they wanted to, but they disappoint. For starters, never ever do a facebook campaign with them. I say this because they admitted that they do not target any...
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ID
#2300771 Review #2300771 is a subjective opinion of poster.
Location
Arlington, Texas
Eager to get started with my new business, I reached out to a rep at Hibu to discuss my ideas for my web page. The rep seemed to understand and was ready to take on the task to execute my vision. She ran down the benefits of having a website, how it would expand my...
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2 comments
#1919636

Good dayI am sorry to hear about your dissatisfaction. If you email me at cs.escalations@hibu.com with "PC Concern- Attn: John", I'd like to see what I can do to help you further.

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ID
#2148475 Review #2148475 is a subjective opinion of poster.
Pros
  • Offer google add support
Cons
  • Deceptive fraudulent sales practices
Preferred solution
Cancel to subscription/ web
New Reviewer

Update to my original review

Hibu does not want to help you. They make it extremely difficult to get things done efficiently. We are still trying to delete our account and transfer our domain. They have only been helpful to me once I left my original review, not when I have emailed or called. They do not care about the businesses that they work for, all they want is money. Their quality of service is awful. They haven't updated our information for 6 years, and we have been trying to communicate with them nonstop. They make you pay additional fees for literally everything, even if we don't want it. Hibu is a scam. Don't even get me started about their cancellation policy. They place you on hold for an extravagant amount of time and ask every 2 seconds if you want to change your mind. You cannot rely on this company at all. Please, I am begging you not to use Hibu.

User's recommendation: Use anything other then Hibu.

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1 comment
#1975208

I too am going to update my original review. For now, I will add here that I have now read all of the reviews about HIBU and I feel very stupid for choosing them for my advertising needs.

The process of getting my website to 'go live' took several months in which I lost possible revenues from lost exposure. I was told in April of 2020 it would take about ONE month to build my website and synchronize all of the other 'products', such as social media ads. I was also told I was agreeing to a 6 month contract, which would have made that contract ending in October 2020. HIBU messed around so long that the website didn't even 'go live' until October of 2020!

When I called to find out why it took so long they told me the contract was just now starting in October and I am on the hook with them until April of 2020. This company is DECEPTIVE. Do not trust their word. They are fast talkers and see naive people like myself coming a mile away.

PageHub is much better!

They have charged me the same amount for one year that HIBU is charging me per month, which is $1,110. WAY too much!

ID
#2124492 Review #2124492 is a subjective opinion of poster.
Service
Hibu Seo Service
Cons
  • Failure to communicate or respond
  • Not as advertised
  • Awful customer service
Preferred solution
Apology
New Reviewer

They just take your money and they don't actually help you

Hibu is awful. We have been trying to cancel our subscription for the past 8 years, and they still have not done it. All they want is to take your money. First off, they ask for 65 dollars A MONTH to use them. Then, when you try to get in contact with them it takes months for them to get back to you. Finally, they say that they are going to do something but never come through. If I could vote 0/5 stars, I would.

User's recommendation: Never use Hibu. It is a scam.

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1 comment
#1912274

Good day, I'm reaching out again to see if you'd like to pursue resolution with us. Please email csescalations@hibu.com with "attn: John" in the subject line, and we'll be able to help. If you have any additional information or documentation you can provide, that would be greatly appreciated.

ID
#2121166 Review #2121166 is a subjective opinion of poster.
Product
Hibu Website
Cons
  • Ripped off
  • Awful customer service
  • Everything was a lie
Loss
$4680
Preferred solution
delete our *** website.
Hibu charges for fees, even after you submit a written request to cancel their services, after your contract is up. They charge for services NOT given. I suspect that they even deleted by Google business listing as well. Very un-professional company. Would never...
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2 comments
#1902739

Good day, I'm reaching out again to see if you'd like to pursue resolution with us. Please email csescalations@hibu.com with "attn: John" in the subject line, and we'll be able to help. If you have any additional information or documentation you can provide, that would be greatly appreciated.

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ID
#2083585 Review #2083585 is a subjective opinion of poster.
Location
Camano, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
They are absolutely the worst company I have ever dealt with. Total scam, they lied and lied over and over again. The worse lie was that before I sign I told I do not do any contract and the salesman told me that usually they do 6 months, but he was willing to work...
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2 comments
#1901807

Good day, I'm reaching out again to see if you'd like to pursue resolution with us. Please email csescalations@hibu.com with "attn: John" in the subject line, and we'll be able to help. If you have any additional information or documentation you can provide, that would be greatly appreciated.

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ID
#2070908 Review #2070908 is a subjective opinion of poster.
Location
Columbia, South Carolina
Pros
  • I liked the way they treat me before i paid them money
Cons
  • Everything was a lie
  • Any part of them
  • Very dishonest
New Reviewer

They are a rip off.

I started a facebook marketing program with Hibu in March of 2020 and had to commit for 6 months. They told me I should start getting leads in 3-6 weeks. I have yet to get a real lead, all inquiries have been wrong numbers. When I call to question they make me aware I committed for 6 months but they fail to see they committed to getting me leads but theirs no recourse on my part unless I cancel my credit card. They suck!

User's recommendation: Don't use them its all about them.

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1 comment
#1890154

Good day, My apologies for any frustration this has caused. If you wouldn't mind providing your account info to csescalations@hibu.com with "attn: John" in the subject line, I'd like to review and help in any way. If you have any additional information or documentation you can provide, that would be greatly appreciated.

ID
#2040246 Review #2040246 is a subjective opinion of poster.
Service
Hibu Advertisement
Pros
  • Terribal
  • No pros
Cons
  • Ripped off
  • Failure to issue refund
Loss
$5
Preferred solution
Price reduction
New Reviewer

Wrong Court Venue

In 2009, Yellow Book/Hibu brought court proceedings over disputed contracts based on agreements in 2005 to Montgomery County, which is hundreds of miles away from my home. Due to the fact that they were suing me personally, I knew that the venue must be where I live in Allegheny County. This took lots of time and money and was not allowed to be brought up in the final case. It was one of the questions that was asked by the jury- Why this case took from 2005 to 2019 to be tried. This explains a delay of 4 years (2005-****) at the start of the proceedings and a delay once they were filed in the wrong county. In addition to this, they also sued the wrong cooperation that didn't have contracts in those advertised areas. Most importantly, the signatures were not mine and could have been reviewed in-house by Yellow Book/Hibu experts or independently.

User's recommendation: Never trust their salespeople.

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ID
#1981152 Review #1981152 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Hibu Sales Representative
New Reviewer

Misrepresentation

This company, Yellow Book Hibu sued me in the wrong venue. After moving the venue to the correct place, they filed suit against the wrong corporation and me personally even though the contract was NOT signed by me. Furthermore, the representative never gave me those contracts and was signed by him with incorrect spellings of my name and position. The Yellow Book Hibu and their representation put on a dog and pony show that not only confused the judge but also confused the jury.

User's recommendation: Never deal with this company!!! Total misrepresentation of the facts.

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ID
#1866732 Review #1866732 is a subjective opinion of poster.
Location
District 5, Maryland
Service
Hibu Sales Representative
Loss
$130000
Preferred solution
Let the company propose a solution

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