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Here are the highlights:

did a website and was promised the ability to stream (DID NOT HAPPENED AND THEY HAD THE NERVE TO BLAME US)

okay decided to move on because we were running and PAYING FOR MONTHLY DISPLAY ADS (WE HAD AN AD THAT RAN FOR JUNE 2, 2018)

now we had an ad coming up for Nov 3, 2018 (THE JUNE AD KEPT RUNNING; WE CALLED TO CHANGE AND WE ARE NOW 2 WEEKS INTO NEW AD TIME, JUNE AD KEPT RUNNING, IT GOT SWITCHED TO NOV AD THEN SWITCHED BACK TO JUNE AD, AS ON LAST WEEK WE JUST NOW GOT THE AD CORRECTED...IT HAS BEEN NEARLY 2 MONTHS WITH OLD AD)

we tried several weeks and times to get it changed (READ CAREFULLY: THEY ISSUED AN ADJUSTMENT AN INITIAL ADUSTMENT WE WERE A MONTH INTO THE AD ISSUE NOW A MONTH LATER SINCE WE ARE STILL ON A CONTRACT THEY WILL NOT ADJUST)

now when we got to AD on a live platform, IT SAYS ERROR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

difficult customer service

difficult cancellation staff

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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Antoinette Ward

Good afternoon. I am posting a follow-up message to ask if youโ€™d be able to send your business info to csescalations@hibu.com so that we may review your information.

Iโ€™d like to see if weโ€™re able to assist. Hope to hear from you.

Antoinette Ward

My apologies for your frustration and dissatisfaction. If I may be of any assistance, please send your account info to cs.escalations@hibu.com with attn: Dana C. in the subject line so that I can review and see if we can help.

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